Have questions about Inez Laval?

Do you have a quick question you're not sure about? Here are the answers to our most frequently asked questions. Still can't find what you're looking for? Feel free to send us your question.

We are more than happy to accommodate returns on products that have NOT been opened or tampered with. Please note products opened or used WILL NOT BE RETURNED OR EXCHANGED due to health and hygiene. Please note: Individual components may not be returned separately for all kit purchases. A return or exchange must be initiated within ten(10) days from your order's delivery date.

Opened packages without the security wrap intact and the security tag attached for reasons of health and hygiene we will not offer a refund/exchange on opened or used items.

We are more than happy to accommodate returns on products that have NOT been opened or tampered with. A return or exchange must be initiated within ten(10) days from your order's delivery date. PLEASE NOTE: opened or used products WILL NOT BE RETURNED/EXCHANGED DUE TO HEALTH AND HYGIENE. For all bundle purchases, individual components may not be returned separately.

We do not perform order cancellations or refunds due to external, personal plan changes that may occur that are unknown and unrelated to Inez Laval once the order has been paid at checkout.

Face and body products are considered hygienic products. We take matters of health, hygiene, and public safety seriously and DO NOT ALLOW opened items to be returned for our customers' safety.

To initiate a return or an exchange, a request for a return or an exchange that includes your order number (example: IWT1001) must be made via our Contact Us page within 10 days from the date your order is delivered. Please note for reasons of health and hygiene we will not offer a refund/exchange on opened or used items. We will then provide you with detailed instructions and a return address where the returned items will be inspected to see if you qualify for a return. Opened and used products/merchandise will not be refunded. Please use any tracked postal service for returns. We strongly recommend that you ship your item with tracking information because Inez Laval is not responsible for lost or stolen packages. You will be notified by email once your return has been received and to find out what product is required (in case of exchange). There is a 15% re-stocking fee for all returns. Important note: A return or an exchange will only be honored if the product has not been opened or unused from its original packaging and the security tag is attached. EXCHANGES: The item or items for exchange can only be exchanged for an item or items of equal or greater value. And, the exchanged item will be subject to a 15% restocking fee. Once the item for exchange is received by Inez Laval, we will send an invoice for the 15% re-stocking fee and the cost difference of the item you are exchanging, if applicable. This restocking fee must be paid within 3 days to go forward with the exchange. If the invoice is not paid within 3 days, the item will be returned to you, and all remedies (exchange or replacement) will be terminated and VOID.

You are responsible for all shipping costs for returns and exchanges. We recommend that you send your return/exchange package with tracking information because Inez Laval will not be responsible for lost or stolen return packages.

The return and exchange period for unopened products is ten (10) days from the date that your order is delivered. We will provide a full refund minus a 15% re-stocking fee and shipping fees (if applicable) on unopened or used products.

No. Your return package will be sent back to you. Also, Inez Laval will not be responsible for lost or stolen "return packages".

If your Inez Laval products are defective in some way please send a photo or photos (both close-up and full-shot with packaging) with a detailed description via our Contact Us page. We will gladly help to resolve the issue. If the security tag attached has been removed from the defective item(s), then we may offer one of the following remedies: An exchange for an item or items of equal or greater value. Please note: The replacement item or items are non-refundable and non-returnable.

The return and exchange period for unopened products is ten (10) days from the date that your order is delivered. We will provide a full refund minus a 15% re-stocking fee and shipping fees (if applicable) on unopened or used products.

A refund for your returned product will be processed within 14 days of receiving your returned goods. Provided that you have returned the goods in their original condition to the address provided on our Returns Form. We will send you your exchange after we have received, inspected, and confirmed that the returned item still has our Inez Laval "remove the tag & own the product" tag attached and intact indicating that the product has not been opened, or tampered with.

The process time for in-stock items is 24-48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days.

Currently, we do not ship worldwide.

Orders shipped via USPS Priority Mail and USPS Priority Mail International will receive a tracking number via email and/or SMS. You can also find your tracking number in your Account.

We offer free shipping on orders over $94.00. Shipping is based on weight. Read our Shipping FAQs for more details.

We can only apply one promo code per order.

Unfortunately, we will not be able to apply your coupon code to your order once the order has been placed. Our standard policy states that we are not able to cancel or adjust an order once the order has been placed.

Once your order has been dispatched, you will receive an email confirmation of the shipping, along with the tracking details.

Yes! we never test on animals. We love our furry friends.

Yes, all our products are 100% vegan except our Ingrown serum.

You can find all ingredients and instructions on each of our product pages and you can use our QR code on the back of our products for more information.

Our products are supposed to use in a layering form. You can go to each product's page for more specific instructions on how to use.

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