Do you have a question about INEZ LAVAL?

Learn more about our products and your account down below. If there is something more you'd like to know please feel free to drop us an email.

Please use the e-mail signup form on the bottom of any page on the site. You will then receive all current information about our new products, and any current promotions.
Please be sure to check your junk/spam folders, and add "hello@inezlavalcom" to your safe senders list. If you are still not receiving emails, please contact us at info@inezlaval.com so we can help.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those service or administrative communications.
The processing time for in-stock items is 24-48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days.
Currently, we do not ship worldwide.
Orders shipped via USPS Priority Mail and USPS Priority Mail International will receive a tracking number via email and/or SMS. You can also find your tracking number in your Account.
We offer free shipping on orders over $94.00. Shipping is based on weight. Read our Shipping FAQs for more details.
INEZ LAVAL products are shipped via USPS. But we are constantly exploring options to get your order to you quicker and more efficiently.
Please email hello@inezlaval.com and we will gladly assist you.
Unfortunately, we will not be able to apply your coupon code to your order once the order has been placed. Our standard policy states that we are not able to cancel or adjust an order once the order has been placed.
Only one coupon code may be applied per order.
We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States. PayPal - please click on the icon at the checkout page and follow the instructions. At this time INEZLAVAL.com does not accept money orders, checks, or cash on delivery (COD).
To checkout using PayPal, please do not log into your account first. Put all your items in your shopping cart. When you proceed to checkout you will then be prompted to log in. Please click on the PayPal logo at the bottom of the screen and follow the directions when you are redirected to the PayPal site.
We charge sales tax on all orders shipping to California in the United States.
N/A
No, e-gift cards are currently not available in the United States.
Due to the nature of our products, we are unable to offer any returns or exchanges. If there is a problem with your purchase, contact our customer care team by email at hello@inezlaval.com.
Due to the nature of our products, we are unable to offer any returns or exchanges. If there is a problem with your purchase, contact our customer care team by email at hello@inezlaval.com.
No. You do not have to have an account to place an order.
You can create an account by visiting https://www.inezlaval.com/account.
Just click on the "forgot password" link to trigger an automatic reset email. Reach out to hello@inezlaval.com if you need additional help.
Please log in to your account, click "edit" and change to the correct information.
Yes! we never test on animals. We love our furry friends.
You can find all ingredients and instructions on each of our product pages here on our site and you can use the QR code on our instruction card you receive with every order.
Yes, all our products are 100% vegan except our Beard & Skin Serum.
We took out the guessing game for you and labeled our products with a number system 1-4 for easy use. You can go to each product's page for more specific instructions on how to use it.
At this moment we do not, but here are a few of our favorites. Super Goop SPF 30, Peter Thomas Roth SPF 30, and Black Girl Sunscreen SPF 30.
Yes! No matter your skin tone, everyone’s skin needs to be protected from the sun’s ultraviolet rays which can cause cancer even when it’s cloudy. Not to mention, a daily SPF can also protect your skin from blue light emitted by digital screens (TVs, computers, laptops, smartphones, and tablets), electronic devices, and fluorescent and LED lighting that can lead to aging skin and hyperpigmentation.
Yes! Even if you have oily skin, it is important to use a moisturizer and specifically a water-based moisturizer to act as a barrier against environmental factors that negatively affect moisture-regulating layers of your skin. Not using a moisturizer could trick your skin into producing more oil resulting in an increase in blemishes.
Yes! Many of our IL family use our products on the body. Body care coming soon.
Absolutely! We always recommend a full skincare regimen to produce the best results. AM and PM regimens are complete with a cleanser, and moisturizer.
Your skin will go through a detoxifying process when using clinically made products like ours. This happens when a new skincare product causes pimple formation to speed up and make micro comedones rise to the surface of your skin in what seems to feel like one giant outbreak. However, this is short-lived and typically lasts between 2-3 weeks (up to 4) with consistent use of our product. If you continue to notice an increase in mid-disruption breakouts and feel it's due to your new regimen, we suggest discontinuing or switching back to your old one. If you experience allergic symptoms, this could be a sign of an allergic reaction and should consult a skincare specialist immediately.
Because there are so many variables in terms of skin renewal rates, we recommend incorporating our products into your skincare routine for at least 4-8 weeks before you consider adding an additional product or two to boost results. Because the contrast between the dark marks and the skin surrounding it is already so great, you might not notice any changes right away. This is especially the case if you have been exposed to a lot of sun in the past. If you have any questions or need more recommendations, be sure to contact our Customer Experience team!
To be most effective with our products, we recommend that only individuals who’ve entered puberty and older use it. For younger individuals with skin concerns, we strongly suggest consulting with a dermatologist or licensed esthetician for treatment recommendations.
Yes. However, we recommend getting to know each of our products first before using them in conjunction with other skincare brands.
We believe that any questions about use and safety should be addressed by a medical professional. If you have any questions about the use of any of our products during pregnancy, please consult your physician.

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