Love Your Skin: Because Radiance is in!

Got Questions About INEZ LAVAL?

Peep the deets on our products and your account below. Still curious? Hit us up with an email—we're here to spill all the tea!

Wanna be in the know about all things INEZ LAVAL and snag some sweet deals? Sign up and join the party! We’ll keep you posted on the latest gossip and hook you up with all the juicy promotions.
Make sure to check those pesky junk/spam folders and add "hello@inezlaval.com" to your VIP list. Still not seeing our emails? Hit us up at info@inezlaval.com, and we’ll sort it out. We’ve got your back!
Not Feeling Our Vibes? If you’re over our special offers and promos, just follow the instructions in the messages to opt-out. But heads up, babe—we’ll still send you essential service and admin updates. No opting out of those; it's just how we roll!
We hustle to process in-stock items within 24-48 hours. Once your order's out the door, expect it to arrive in 4-7 business days if you're in the U.S. Fast, fab, and on its way!
No Global Glam Just Yet Sorry, babes—we're not shipping worldwide at the moment. Stay tuned!
Track Your Glam Orders shipped with USPS Priority Mail come with a tracking number, sent straight to your email and/or SMS. You can also find it in your Account. Keep an eye on your goodies every step of the way!
Free Shipping Alert! Score free shipping on orders over $70.00! Shipping costs are based on weight. For all the juicy details, check out our Shipping FAQs. Happy shopping!
INEZ LAVAL products ship via USPS, but we’re always on the lookout for faster, more efficient ways to get your goodies to you. Stay tuned for even speedier deliveries, babe!
Shoot us an email at hello@inezlaval.com, and we'll be thrilled to help you out!
Oops! Once your order’s placed, we can’t apply coupon codes or make changes. Our policy says no cancellations or adjustments after hitting that confirm button. Sorry babe!
One and Done Sorry, babes, only one coupon code per order. Choose wisely and make it count!
Payment Deets We’ve got you covered with these payment options: Credit Cards: We accept all major U.S. credit cards—Visa, MasterCard, American Express, and Discover. No pre-paid cards, though. Debit Cards: Any U.S. debit card with a Visa or MasterCard logo is good to go. PayPal: Just click the icon at checkout and follow the steps. Heads up, we don’t take money orders, checks, or cash on delivery (COD). Keep it plastic, babe!
Ready to roll with PayPal? Don’t log in to your account first. Just load up your cart, proceed to checkout, and you’ll be prompted to log in then. Click the PayPal logo at the bottom of the screen and follow the steps when you’re redirected to PayPal. Easy peasy!
Tax Time, California! Heads up, Cali shoppers—we gotta charge sales tax on all orders shipping to the Golden State. It’s a California thing!
No Gift Cards... Yet! Sorry, babes, we don't have gift cards at the moment. But hey, stay tuned! We're always cooking up new ways to spoil you. Keep an eye out for future goodies!
All Sales Final, Babe! Because of the nature of our fab products, we can’t do returns or exchanges. Got an issue with your purchase? Hit up our customer care team at hello@inezlaval.com, and we’ll sort you out!
All Sales Final, Babe! Because of the nature of our fab products, we can’t do returns or exchanges. Got an issue with your purchase? Hit up our customer care team at hello@inezlaval.com, and we’ll sort you out!
Nope, No Account Needed! You don’t need an account to snag your fave products. Just shop, check out, and you’re good to go!
You can create an account by visiting https://www.inezlaval.com/account.
Lost Your Password? No worries! Just hit the "forgot password" link to get a reset email. Still need help? Shoot us a message at hello@inezlaval.com, and we'll sort you out!
Update Your Deets Log in to your account, hit "edit," and tweak your info. Easy peasy!
Absolutely! We never test on animals. We adore our furry friends!
All the deets on ingredients and instructions are right on our product pages and on the handy instruction card you'll get with every order. We've got you covered, babe!
Yep, all our products are 100% vegan—except for our Beard & Skin Serum. Keeping it real for all you plant-loving babes!
We’ve ditched the guesswork and numbered our products 1-4 for easy peasy use. For the nitty-gritty details, check out each product's page. We've got your back, babe!.
Right now, we don’t have our own SPF, but here are a few of our faves: Super Goop SPF 30, Peter Thomas Roth SPF 30, and Black Girl Sunscreen SPF 30. Keep glowing, gorgeous!
Yes! No matter your skin tone, everyone’s skin needs to be protected from the sun’s ultraviolet rays which can cause cancer even when it’s cloudy. Not to mention, a daily SPF can also protect your skin from blue light emitted by digital screens (TVs, computers, laptops, smartphones, and tablets), electronic devices, and fluorescent and LED lighting that can lead to aging skin and hyperpigmentation.
Absolutely! Even if you’ve got oily skin, using a moisturizer is a must—especially a water-based one. It acts as a barrier against environmental nasties that mess with your skin’s moisture balance. Skip it, and your skin might freak out and produce even more oil, leading to more blemishes. Our THIRST HERO is perfect to keep you hydrated and happy!
Absolutely! Many of our IL fam already use our products on their body. And guess what? Body care is coming soon. Stay tuned, babe!
Absolutely! For the best results, we always recommend a full skincare regimen. Your AM and PM routines should include a cleanser, moisturizer, and SPF. Go all in, babe!
When you start using our clinically crafted products, your skin might go through a detox phase. This can cause pimples to speed up and bring micro comedones to the surface, making it feel like a major breakout. But don’t worry, it’s short-lived and usually lasts 2-3 weeks (up to 4) with consistent use. If breakouts persist mid-routine, consider switching back to your old products. And if you experience allergic symptoms, stop using the product and consult a Dermatologist ASAP. Your skin’s got this, babe!
With skin renewal rates varying so much, we suggest sticking with our products for at least 4-8 weeks before adding anything extra to your routine. Dark marks can take time to fade, especially if you’ve had a lot of sun exposure in the past, so don’t worry if you don’t see immediate changes. Got questions or need more recs? Hit up our Customer Experience team! We’re here to help, babe!
For the best results with our products, we recommend use for those who’ve hit puberty and beyond. If you’re younger and dealing with skin concerns, we strongly suggest consulting a dermatologist or licensed esthetician for the best treatment advice. Stay fabulous!
Yes, you can! However, we recommend getting to know our products first before mixing them with other skincare brands. Give yourself some time to fall in love with each one!
We believe all questions about use and safety should be answered by a medical pro. If you have any concerns about using our products during pregnancy, please consult your physician. Better safe than sorry, babe!

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