We're Always Here to Help!

Got questions about how your Inez Laval goodies are shipped and delivered? We’ve got answers.

Shipping Delays Due to COVID-19 & Protests

Yes, the world’s a bit upside down right now. Your delivery might be delayed due to carrier restrictions from COVID-19. Plus, local restrictions and curfews from protests across the U.S. might cause unavoidable delays. We’re really sorry for any inconvenience. We’ll send you a confirmation and tracking info once your order escapes these delays. Thanks for your patience as we hustle to get your order to you!

Shipping Rates (based on total content weight) - United States

• 0 lb - 3.9 lb: USPS First Class Mail - $4.95 USD
• 0 lb - 3.9 lb: USPS Priority Mail Letter - $7.75 USD
• 4.0 lb - 16.0 lb: USPS Priority Mail Padded Envelope - $4.95 USD
• 24.1 lb - 40.0 lb: USPS Priority Mail Box - $10.50 USD
• 40.1 lb - 99.0 lb: USPS Priority Mail Box - $14.50 USD
• 100.0 lb and up: USPS Priority Mail Box - FREE

Where Are Inez Laval Orders Shipped From?

Your Inez Laval treasures are sourced globally and shipped from our distribution center in sunny Los Angeles, California, USA.

Processing Time for In-Stock Items

Expect up to 3 business days for order processing. We don’t do same-day processing. If you order on Monday, it might ship out by Wednesday or Thursday. You'll get an email with tracking info once it’s shipped.

Processing Time for Back-Ordered/Out-of-Stock Items

Back-ordered or out-of-stock items take up to 10 business days to process. Again, no same-day processing. Orders placed on Monday might ship by the following Wednesday or Thursday. You'll get tracking info once it’s on its way.

Estimated Delivery Times

• USA: 3-5 business days after processing. Ships via USPS Priority Mail.

Shipping Costs

Shipping costs cover more than postage. They also include order processing, packaging, labeling, stock coordination, and personnel.

Cost of Shipping Returns

You’re responsible for return shipping costs. Check our Refund Policy page for more details.

Wrong Address Disclaimer

It’s up to you to enter the correct shipping address. We process orders quickly, so there's a small window to cancel or change your order or address. Contact us ASAP via our Contact Us page if you need changes. We’ll try our best, but can’t guarantee changes. If it’s too late, you can return your order once received. Check our Refund Policy page for more info.

Extra Shipping Charges

If you paid for upgraded shipping and the package is returned due to an incorrect address, you won’t be reimbursed for the upgraded shipping fees.

Delivered But Not Delivered

If tracking says your package was delivered but you didn’t get it, contact the courier. We can’t be responsible for packages marked as delivered by the courier.

Fulfillment of Promotional Items

Promotional items are fulfilled 10 business days after the end of the redemption period.

Got more questions? Don’t hesitate to reach out. We’re here to make sure your Inez Laval experience is fabulous!